Call Center Experts
We specialize in customer care centers that initiate outgoing and incoming calls.
Shamata experts provides you with professional knowledge and extensive experience gained through the establishment, operation and accompaniment to dozens of call centers of all kinds.
Prime Minister of Serbia Mrs. Ana Brnabic
Receives an overview and updates before the H hour - Election day.
Anyone who reads lips at the end of the video will hear the GREAT JOB I received from her ...
WHO IS OUR SERVICE SUITABLE FOR?
A new center that needs guidance, consulting and accompanying to realize its goals and objectives
An existing center that wants to upgrade capabilities, performance and long-term revenue
A non-phone marketing business that wants to increase revenue and profit in a short time
Shamata experts provides consulting services and professional assistance to existing and emerging businesses that need business accompaniment to success,
tips that are worth a lot of money, special connections we have accumulated over the years.
We will provide practical tools to maximize your business and profits.
Shamata experts are actively involved in the process of establishing a call center from the initial planning stages,
guiding and teaching the science of
"Call center Management" through bringing your unit to a stable, efficient and profitable routine.
Each company is characterized by management solutions that meet its needs and objectives.
Shamata experts believes in the sharing of knowledge, transparency, credibility, common goal and shared success.
The result in one sentence:
"A business that acts as a single unit with goals, routines and targets, long term concepts."
Join us and take the right step to success
Shamata experts sees great importance in advising and accompanying your business.
We Invests great efforts in nurturing a pool of consultants and mentors.
You can use our professional consultants in a variety of fields:
INITIAL CONSULTATION PRIOR TO MAKING A DECISION TO OPEN A CALL CENTER
FEASIBILITY STUDY FOR PROFIT
CONSTRUCTION OF WORK PLANS AND BUSINESS PLANS
ART OF SALES - FROM THEORY TO PRACTICE GET TRAINING FROM THE BEST INSTRUCTORS
BUILDING WINNING CALL SCRIPTS THAT MAKE THE DIFFERENCE BETWEEN PROFIT AND LOSS
PROVIDING COACHING FROM QUALIFIED INSTRUCTORS - FOCUSING ON DOING
CONSTRUCTION OF CONTROL REPORTS KPI FOR THE ACTIVITY OF THE CENTER
BUILDING A REWARD SYSTEM FOR REPRESENTATIVES AND MANAGERS
RECRUITING THE RIGHT STAFF IN THE MOST EFFICIENT WAY - BUILDING A RECRUITMENT PROFILE, PERSONAL INTERVIEWS AND EVALUATION CENTERS EXECUTION
CONSTRUCTION OF A TRAINING SYSTEM ADAPTED TO EACH ACTIVITY AS NEEDED
BUILDING AN INITIATION PROGRAM TO TRAIN NEW REPRESENTATIVES EFFECTIVELY AND PROFITABLY
BUILDING MANAGEMENT ROUTINES PLAN TO CREATE A UNIFORM AND CONSISTENT ORGANIZATIONAL LANGUAGE
CONSTRUCTION OF EMPLOYEE RETENTION PLAN AND CONDUCTING MANAGEMENT TRAINING ON THE SUBJECT
Have a particular challenge you’re trying to deal with?
Contact us today and see what we can do for you.